Customer Loyalty 2025: Insights from Medallia & Ipsos Study
New research from Medallia & Ipsos shows customer loyalty in 2025 is driven by experience, feedback and emotional attachment—not just price or products.
New research from Medallia & Ipsos shows customer loyalty in 2025 is driven by experience, feedback and emotional attachment—not just price or products.
Multi‑channel marketing campaigns give retailers the power to meet shoppers at every touchpoint—from blog to Instagram to store—by defining channel roles, unifying messaging and optimising across real business metrics.
Computer vision is reshaping retail — from automated checkout and real‑time shelf monitoring to behavioural analytics and loss prevention — offering retailers operational, customer‑experience and margin advantages in a fast‑moving environment.
Tesco’s digital transformation—from automation and AI to omnichannel retail and loyalty innovation—offers a blueprint for modernizing operations and customer engagement in today’s retail landscape.
Walmart and Kroger are leveraging omnichannel expansion—spanning delivery, BOPIS and digital + physical integration—to build resilience and growth trajectory in the supermarket industry.
Walmart is transitioning from tech investment to real-world impact, redefining retail through smart stores, hybrid fulfillment, and AI-powered personalization.
Walmart’s stores are getting smarter, blending tech and merchandising to improve value and speed. From RFID and retail media to AI-driven shopping guidance, this episode explores how digital innovation is redefining efficiency, experience, and the future of everyday retail.
Arkansas retailers and fulfillment operations can gain a competitive edge by adopting digital‑smart energy strategies.
UPS’s Q3 results show a strong rise in overseas volumes even as shipments from China to the U.S. fell sharply, signalling a key shift in global freight patterns that importers and brands must address.
Nike, Adidas, Skechers, and New Balance dominate the U.S. footwear market with strong brand equity, omnichannel execution, and trend-savvy consumer engagement.
BAPE's flagship at American Dream wins international recognition for blending streetwear culture with immersive retail design.
Warehouse club retailers are transforming the membership model by layering digital checkout, fulfillment and media tools to turn the weekend stock‑up into an omnichannel value loop.
Warehouse clubs are evolving from bulk buying to digital value hubs. Discover how Costco, Sam’s Club, and BJ’s blend convenience, trust, and tech through scan and go, curbside, and retail media that redefine membership for the modern shopper.
Seasonal demand, fast fulfillment and Walmart Connect ad tactics are letting third‑party sellers turn Halloween into a major marketplace opportunity.
Inflation and AI planning tools are reshaping grocery habits—bringing back the weekly shop.
Grocers are blending owned and third-party inventory to create platformized shopping experiences.