How Omnichannel Contact Centers Strengthen Customer Loyalty
Omnichannel contact centers enable real-time, personalized support that strengthens brand loyalty and shopper retention.
Staff Report
Global insights on omnichannel retail and commerce from the Doing Business in Bentonville Staff Report Team—expert analysis and trends shaping Bentonville’s role in the future of business.
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SageX Launches Online Courses to Upskill Retail Professionals
SageX launches short-term online retail and CRM courses to help professionals stay competitive in a rapidly evolving industry.
Poundland, Hobbycraft Announce Major UK Store Closures
U.K. retailers Poundland and Hobbycraft shutter dozens of stores while recalibrating pricing and strategy.
Target and Ulta Beauty End Partnership Due to Shoplifting Surge
Shoplifting losses of over $10K per store helped end Target’s partnership with Ulta Beauty.
TJX Raises 2026 Forecast as Off-Price Retail Booms
TJX Companies lifts full-year outlook as inflation-weary shoppers flock to off-price deals.
Target CEO Resigns Amid Cultural Controversy and Sales Slump
Target CEO Brian Cornell will exit in 2026, signaling a leadership reset amid DEI backlash and falling sales.
Local Grocery Industry Adapts to Omnichannel Shifts in NWA
Northwest Arkansas’s grocery industry is transforming as Walmart and regional players expand digital services, reshaping the workforce and strengthening local food connections.
Retail Reset: Bankruptcy Repeats, Seafood Shifts, and Securing the Supply Chain
DBB’s latest coverage explores repeat bankruptcies in retail, seafood supply chain shifts, and how AI from the intelligence world is securing freight networks, spotlighting critical trends shaping omnichannel strategy.
Google’s Agentic Shopping: The New Frontier in Autonomous Commerce
Google’s Agentic Shopping ushers in a new era, where intelligent AI systems autonomously discover, compare, and complete purchases; AppGain helps brands navigate this shift with automation, omnichannel alignment, and API connectivity.
E‑Commerce and Omni‑Channel in Supply Chain: Insights from SupplyChainBrain
SupplyChainBrain’s E‑Commerce/Omni‑Channel hub offers executives supply‑chain insights on integrating digital and physical retail, covering fulfillment innovation, inventory visibility, and logistics in today’s omnichannel era.
Omnichannel Logistics: Definition, Benefits, and Strategic Insights
Omnichannel logistics integrates inventory and fulfillment across digital, mobile, and physical sales channels, enabling seamless experiences, operational efficiencies, and greater customer loyalty.
Community Colleges and Walmart Build Workforce Pipelines in NWA
Walmart and local colleges are partnering to create workforce pipelines in Northwest Arkansas, preparing students for careers in supply chain, technology, and omnichannel retail.
Optimizing Retail Touchpoints: Building Seamless Omnichannel Journeys
Infobip demonstrates how auditing and optimizing retail touchpoints - via channels like email, SMS, and WhatsApp - can double purchase frequency, lower ad spend, and elevate personalized omnichannel customer journeys.
Marketing That Matters: Building Trust Through Data‑Driven Omnichannel Engagement
IQVIA shows how data-driven omnichannel marketing—anchored by real-time, compliant HCP data and dynamic engagement—builds trust, enhances relevance, and drives measurable life sciences outcomes.
How Retail Media Networks Unite Trade, Merchandising & Marketing
Retail Media Networks act as a strategic bridge, aligning trade and marketing through shared data, unified planning, and omnichannel execution, driving margin-safe sell-through and cohesive campaigns.
Augmented Reality Boosts Engagement in Print and Digital Campaigns
Augmented Reality is transforming how retailers engage shoppers by blending digital storytelling into physical and online campaigns, enhancing omnichannel strategies.