Customer Loyalty 2025: Insights from Medallia & Ipsos Study
New research from Medallia & Ipsos shows customer loyalty in 2025 is driven by experience, feedback and emotional attachment—not just price or products.
Retail Robots Rise: Automation Gains Ground Behind the Scenes
Retailers quietly adopt automation—robots, AI, and predictive systems—to optimize operations from warehouse to storefront in the omnichannel age.
PayNearMe’s AI Agent Reshapes Payment Service Ops
PayNearMe’s AI-powered Virtual Agent transforms payment operations by automating voice, text, and chat interactions—cutting costs, improving collections, and enhancing customer experience.
Everyday Low Price, Everyday High Tech: Walmart’s Smart Store Era
Walmart is transitioning from tech investment to real-world impact, redefining retail through smart stores, hybrid fulfillment, and AI-powered personalization.
Ep. 124 – Everyday Low Price, Everyday High Tech
Walmart’s stores are getting smarter, blending tech and merchandising to improve value and speed. From RFID and retail media to AI-driven shopping guidance, this episode explores how digital innovation is redefining efficiency, experience, and the future of everyday retail.
Walmart’s AI Checkout Chat Signals a Retail Paradigm Shift
Walmart’s new ChatGPT integration transforms retail by turning conversations into carts—reshaping omnichannel strategy, margins, and supply chain precision.
Ep. 1 - Omnichannel Gets an AI Brain
Walmart’s new partnership with OpenAI is redefining retail. Discover how chat-driven shopping turns conversation into checkout, improving margins, loyalty, and last-mile delivery while reshaping how customers interact with stores and e-commerce in real time.
Leveraging AI for Enhanced Market Research Insights
Explore how AI technology is transforming market research by providing deeper insights and automating complex tasks, making research more accessible and actionable.
Agentic Email Marketing Reduces Churn, Boosts Engagement
Agentic Marketing transforms email from a static channel into a dynamic ecosystem that drives customer retention and brand loyalty.
Why Martech Is Failing and What Comes Next
Brands waste billions on reacquisition due to flawed Martech strategies—anti-Martech offers a transformative path to customer retention and profitability.
The Rise of Specialized AI Models in Business
Organizations are shifting to specialized AI models for enhanced efficiency, privacy, and sustainable deployment across industries.
Martech Must Evolve: Rethinking Customer Engagement Strategies
Legacy marketing tech is failing customer retention; brands must adopt AI-driven, outcome-based solutions to engage the often-ignored majority and boost profitability.
Ep. 2 - Turn Store Data Into Revenue
Retail innovation meets reality with Ricardo Belmar of The Retail Razor. Discover how AI, retail media, and agentic commerce are reshaping customer experience, what’s hype versus real, and how smart tech and fundamentals drive measurable business results.
UAE Offers Free ChatGPT Plus, Eyes AI Leadership
The UAE becomes the first country to provide free ChatGPT Plus access nationwide, advancing its strategic AI leadership and global tech partnerships.
Gaming, AI, and Smart Carts Are Redefining Retail Media
Retail media is evolving fast, with gaming, AI, and smart carts creating immersive, personalized shopper journeys that blend play with purchase.
How Much Is Generative AI Driving E‑Commerce Traffic?
New data reveals an unprecedented surge in traffic to U.S. e‑commerce sites driven by generative AI, forcing retailers to rethink search, discovery and conversion strategies.