Listen to the trailer for an introduction to Scott's Thoughts and stay tuned for the first episode release on Monday, February 24th!
A New Series from the Host of the Digital Front Door Podcast
Officially launching Monday, February 24!
Related
Your eCommerce Reorganization Isn’t a Strategy
Scott Benedict unpacks the 2026 Profitero benchmark study, showing why operational capability beats org chart integration and how Centers of Excellence can connect AI, shopper insights, and supply chain decisions for omnichannel growth.
Retail Is Moving From Personalization to Prediction
Scott Benedict explains how retail is shifting from passive personalization to proactive prediction, breaking down how anticipating household purchase rhythms reshapes inventory planning, retail media, and AI agent discoverability.
Stop Testing Ideas. Start Testing Customer Problems.
Scott Benedict explains why ecommerce teams should stop testing random tweaks and focus on real customer friction points, using journey maps, session replays, and heatmaps to turn failed hypotheses into lasting revenue gains.
The AI Holiday Isn’t About Autonomous Shopping. It’s About Better Decisions.
Scott Benedict breaks down how retail AI will shape holiday 2026, showing why backend decision making and localized inventory allocation matter more than autonomous buying, with merchants still firmly in the driver's seat.
Latest
Ep. 19 - Securing Operations: Visibility Without the Cloud
Brianna Sullivan of Iolite Secure explains how threat actors exploit overlooked operational technology like legacy hardware and HVAC systems, and how logistics operators can detect anomalous device activity before production halts.
Ep. 7 - Authentic Engagement: Driving In-Store ROI
Ryan Hughes of Gratsy explains how experiential retail campaigns turn physical aisles into revenue driving destinations, breaking down demo stations, build-outs, and the KPI discipline needed to prove in store sales lift.
Ep. 170 - Part 2 - Ditch the Spreadsheets: Preparing HR for Automation
Globalize CEO Peter Holland explains how mid market operators can centralize global HR data, guard against cyber threats, and use automation and cross functional Tiger Teams to resolve multi country payroll problems quickly.
Your eCommerce Reorganization Isn’t a Strategy
Scott Benedict unpacks the 2026 Profitero benchmark study, showing why operational capability beats org chart integration and how Centers of Excellence can connect AI, shopper insights, and supply chain decisions for omnichannel growth.