The Digital Front Door Series: Part 1 - The Omni-Channel Awakening
Prepare to have your mind opened to the vast possibilities of the retail world as Scott Benedict hosts retail strategist Jim Okamura to unpack the secrets of omnichannel retailing that are setting the stage for a revolutionary customer experience.
Ever wondered how retail heavy-hitters are smashing the barriers between digital and physical shopping? The conversation traverses the innovative landscapes created by giants like Carrefour and Ikea, where technology and urban store formats merge to redefine what it means to shop.
Jim, hailing from McMillanDoolittle, offers a treasure trove of global perspectives on retail's digital-first transformation.
Scott and Jim look beyond borders, identifying how international players are making waves and how their innovations are influencing retailers worldwide. Embracing the shift from channel-centric to customer-first, they delve into the challenges faced by established retailers and how they can navigate the digital transformation. Don't miss out as they reveal how to stay at the forefront of the omnichannel revolution and continuously enhance customer service.
QUICK HITS ON LINKEDIN: We pull a few selected short clips from each week's episode and drop them on the LinkedIn page of Doing Business in Bentonville. Follow us on LinkedIn for clips and more retail and omnichannel news.
Ep. 36 - The Digital Front Door - The Omni-Channel Awakening - with Scott Benedict and Jim Okamura
Prepare to have your mind opened to the vast possibilities of the retail world as Scott Benedict hosts retail strategist Jim Okamura to unpack the secrets of omnichannel retailing that are setting the stage for a revolutionary customer experience
Related
Ep. 21 - Data Over Story: How Purpose-Driven Brands Win Big Retail
Bryan Welch of the Consumer Impact Summit breaks down how CPG founders can balance mission driven values with the operational, pricing, and supply chain demands required to scale into national retail distribution.
Ep. 20 - Omnichannel Retail, Global Perspectives, and the Future of Customer Experience
Luxury shoppers think in moments, not channels. Discover how premium brands blend human connection with modern tech like AR, VR, and AI agents to master omnichannel retail and maintain brand trust, featuring insights from retail strategist Elisabetta Borghi.
Ep. 19 - Change Leadership vs. Management: The Retail Transformation Gap
Retail's AI bottleneck isn't the technology, it is a failure in leadership alignment. Scott Benedict and Jennifer Selby Long break down the human frameworks, change leadership, and cross functional collaboration needed to turn expensive tech stacks into actual business impact.
Ep. 18 - Retail Supplier Secrets: Building World-Class Teams
Build a world-class supplier team to win with Walmart and Sam’s Club. Industry leaders Denise Natishan and Todd Matherly share how to master retail media, use data-driven storytelling, and combine technical fluency with emotional intelligence for ultimate retail success.
Latest
Ep. 157: Removing Manual Drag: How Generative AI Really Scales
Slalom's Andrew, Jack, Erica, and Marco break down how enterprises can scale generative AI safely, covering governance frameworks, citizen developer empowerment, and turning pilot programs into trusted production systems.
Ford Revs Up Aftermarket Strategy for Retail Profit Growth
Ford is expanding its automotive aftermarket and customization business, aiming for significant profit growth and enhanced customer loyalty in the evolving retail landscape.
What Grocery Can Teach Us About the Future of Retail
Scott breaks down a new FMI/NielsenIQ report showing grocery leading retail innovation, from hyper-fast fulfillment and TikTok Shop discovery to AI recommendation engines paving the way for autonomous agentic commerce.
Ant International Secures $1.2B for Global Payments & Agentic Commerce
Ant International raised $1.2 billion in Series A funding to boost cross-border payments, agentic commerce, and FinTech solutions for SMBs globally.