AI-Powered Returns Unlock Hidden Retail Insights
Retailers are using AI to analyze returns data, uncover product issues, and optimize omnichannel operations and customer satisfaction.
Staff Report
Global insights on omnichannel retail and commerce from the Doing Business in Bentonville Staff Report Team—expert analysis and trends shaping Bentonville’s role in the future of business.
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Retail Business Models Shift to Unlock Growth
Retailers are evolving their business models through omnichannel strategies, AI investments, and new service-based offerings to drive sustainable growth.
Northwest Arkansas: From Walmart Roots to Retail Innovation Hub
Northwest Arkansas now leads as a global retail value chain hub, anchored by Walmart and fortified by venture studios, innovation districts, and a vibrant entrepreneurial ecosystem.
Columbia Taps Omnichannel to Power Global Growth
Columbia leans on omnichannel growth and global marketing to offset U.S. wholesale challenges and expand its international footprint.
AI Personalization Transforms Retail Shopper Experience
AI personalization in retail is redefining customer engagement, blending data, respect, and tech to drive loyalty and conversion.
FMI Drives Omnichannel Innovation in Food Retail
FMI supports the food industry’s omnichannel evolution with education, research, and collaboration to meet shifting shopper expectations.
Omnichannel Marketing Strategy: Personalized Messaging at Scale
Omnichannel marketing enables personalized messaging across digital platforms, enhancing customer journeys and driving retail sales.
How Omnichannel Contact Centers Strengthen Customer Loyalty
Omnichannel contact centers enable real-time, personalized support that strengthens brand loyalty and shopper retention.
SageX Launches Online Courses to Upskill Retail Professionals
SageX launches short-term online retail and CRM courses to help professionals stay competitive in a rapidly evolving industry.
Poundland, Hobbycraft Announce Major UK Store Closures
U.K. retailers Poundland and Hobbycraft shutter dozens of stores while recalibrating pricing and strategy.
Target and Ulta Beauty End Partnership Due to Shoplifting Surge
Shoplifting losses of over $10K per store helped end Target’s partnership with Ulta Beauty.
TJX Raises 2026 Forecast as Off-Price Retail Booms
TJX Companies lifts full-year outlook as inflation-weary shoppers flock to off-price deals.
Target CEO Resigns Amid Cultural Controversy and Sales Slump
Target CEO Brian Cornell will exit in 2026, signaling a leadership reset amid DEI backlash and falling sales.
Local Grocery Industry Adapts to Omnichannel Shifts in NWA
Northwest Arkansas’s grocery industry is transforming as Walmart and regional players expand digital services, reshaping the workforce and strengthening local food connections.
Retail Reset: Bankruptcy Repeats, Seafood Shifts, and Securing the Supply Chain
DBB’s latest coverage explores repeat bankruptcies in retail, seafood supply chain shifts, and how AI from the intelligence world is securing freight networks, spotlighting critical trends shaping omnichannel strategy.
Google’s Agentic Shopping: The New Frontier in Autonomous Commerce
Google’s Agentic Shopping ushers in a new era, where intelligent AI systems autonomously discover, compare, and complete purchases; AppGain helps brands navigate this shift with automation, omnichannel alignment, and API connectivity.