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Staff Report

Staff Report

Global insights on omnichannel retail and commerce from the Doing Business in Bentonville Staff Report Team—expert analysis and trends shaping Bentonville’s role in the future of business.

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AI

Smarter AI, Stronger Experiences

Grant Thornton’s latest insights show that AI in retail isn’t about more personalization, but smarter, more intentional engagement that fosters trust and cross-functional alignment across the omnichannel journey.

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AI

You Forgot to Say "AI"

Grocery Shop 2025 is introducing a “Test Kitchen” series of hands-on sessions, giving grocery leaders practical insights into AI forecasting, SEO in an AI-driven world, and advanced retail media measurement.

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AI

Recent Highlights in Generative AI

From Microsoft’s in-house AI leap to GenAI to impactful updates on chatbot safety and Essenger news of GPT‑5’s imminent arrival, recent developments reveal a shift toward safer, more autonomous, and enterprise-ready AI systems.

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