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Staff Report

Staff Report

Global insights on omnichannel retail and commerce from the Doing Business in Bentonville Staff Report Team—expert analysis and trends shaping Bentonville’s role in the future of business.

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A person holds a smartphone showing store directions, standing in front of a shop window with prominent "Black Friday" sale signs, creating a shopping vibe.
AI

AI and Omnichannel Integration Shaping Retail Success in 2026

Retailers face a critical juncture in 2026 as AI investments surge and omnichannel integration struggles. Success hinges on operational discipline, agentic AI deployment, and overcoming technical debt in a $30 trillion market where over 80% of sales remain in physical stores.

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