This story is about a time when automation, specifically a voice AI agent, worked a little too perfectly. It was meant to help schedule appointments for pickups, and it did its job so well that it actually caused a bit of a headache. But with a few tweaks, it turned into a win for supply chain efficiency.
The Brilliant Automation Fix
The team at Velostics implemented a new system using a voice AI agent. The goal was simple: make sure customers booked their pickup appointments. This agent could call and email customers, and even book the appointment for them, letting them know exactly when to come. This solved a big problem with customers not showing up on time.
When Too Much of a Good Thing Happens
Things got so efficient that the AI started booking appointments way too early. Carriers showed up to pick up products that weren't even at the warehouse yet. The products were still being manufactured, but trucks were already waiting outside the door.
Making the Necessary Adjustments
The solution was to integrate the AI with the source system. This way, the AI could check the real-time status of the product. It could then flag appointments and tell carriers, "Hey, don't show up before this date." This prevented the trucks from arriving too early and created a smoother process.
By making those smart adjustments, the team turned a funny glitch into a real success story for supply chain efficiency. It just goes to show that sometimes, you need to fine-tune your automation to match your actual operations.
