According to the Mercer 2025 Executive Outlook study, executives are prioritizing:
- Augmenting systems and processes with AI.
- Reskilling/upskilling the workforce as the top growth risk.
- Communicating a clear vision (71 % say this is crucial).
These findings align with strategic‑planning research that advises companies to embed agility, automation and resilience as core capabilities.
For the omnichannel retail community—especially with retail hubs like Bentonville and tech‑enabled supply chains—this underscores the importance of aligning retail operations, workforce strategy and technology investments in one unified plan.
Key takeaway: Retail leaders must treat technology and talent as twin pillars—not separate tracks—in executing omnichannel growth strategies.
