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Scott's Thoughts

Hosted by retail thought leader Scott Benedict, Scott’s Thoughts delivers weekly perspectives on leadership, innovation, and the forces shaping global retail. Each article and episode explores topics such as AI ethics, workplace culture, sustainability, and economic change. Discover practical insights that help professionals understand the trends driving transformation across the retail landscape.

Stores Aren’t Dead. They’re Evolving

Stores Aren’t Dead. They’re Evolving

Digital shapes the shopping journey but stores still win the moment of purchase. This episode uses fresh data to explain why blended retail works, from social discovery and mobile research to BOPIS, curbside, and in store experiences that drive trust and conversion.

Members Public
The End of Easy Amazon Money

The End of Easy Amazon Money

Amazon is rewarding systems over stunts. This episode breaks down Marketplace Pulse data showing rising GMV, fewer sellers, and more million dollar brands. Learn why disciplined operations, analytics, and patience now define success on Amazon.

Members Public
AI + People = Retail’s Real Future

AI + People = Retail’s Real Future

Retail success depends on people as much as technology. Scott Benedict explains how AI and supply chains deliver results only when leaders invest in talent. Learn how NRF Foundation programs turn students into retail professionals ready to lead.

Members Public
Bundle the Feast, Own the Shopper

Bundle the Feast, Own the Shopper

Holiday meal bundles are reshaping retail by turning planning into a simple choice. Learn how value focused feasts boost convenience basket size and loyalty through smart assortment omnichannel execution and margin minded strategy.

Members Public
Store-First Thinking Is Holding Retail Back

Store-First Thinking Is Holding Retail Back

Retail wins when digital and store teams act as one. Learn why shopper behavior demands unified planning data and goals plus how a digital infused model unlocks real growth by removing silos and serving customers with speed clarity and consistency.

Members Public
Retail’s Next Operating System

Retail’s Next Operating System

A clear retail model is emerging for 2026. Unified commerce, retail media profit, automation, AI forecasting, and membership strength are reshaping how top retailers grow. Discover the framework guiding the next decade of resilient retail.

Members Public
How AI Agents Rewire Retail and CPG

How AI Agents Rewire Retail and CPG

AI agents are transforming retail and CPG by turning data into real-time action. Learn how agentic AI streamlines operations, predicts issues, and enhances decisions across marketing, supply chain, and merchandising to drive precision, speed, and profit.

Members Public
Inside the Digital Shift of Wholesale Clubs

Inside the Digital Shift of Wholesale Clubs

Warehouse clubs are evolving from bulk buying to digital value hubs. Discover how Costco, Sam’s Club, and BJ’s blend convenience, trust, and tech through scan and go, curbside, and retail media that redefine membership for the modern shopper.

Members Public
Rethinking Retail Media for Small Brands

Rethinking Retail Media for Small Brands

New analysis from Bird Dog and Keen shows how 400+ brands manage $16B in retail media. Learn why small brands can boost ROI by reallocating budgets, optimizing across networks like Walmart and Instacart, and measuring true incrementality instead of chasing spend.

Members Public