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# Creating Smarter Business with AI and Quantum
- URL: https://www.dbbnwa.com/creating-smarter-business-with-ai-and-quantum/
- Published: 2025-11-13T16:00:57.000Z
- Updated: 2025-11-13T16:00:56.000Z
- Description: In a live episode of Smart Talks with IBM, Malcolm Gladwell and Arvind Krishna explore how AI and quantum computing are reshaping enterprise strategy.
- Author: Staff Report
- Tags: Technology, AI, Supply Chain

In [an episode of Smart Talks](https://www.ibm.com/think/podcasts/smart-talks/creating-smarter-business-with-ai-and-quantum?id=XF-ne&ref=dbbnwa.com), Malcolm Gladwell sits down with IBM’s Chairman and CEO Arvind Krishna. They cover three major dimensions:

1. **The potential of quantum computing** – Krishna outlines how quantum holds promise for solving highly complex business‑problems faster than classical computing.
2. **The transformative impact of AI on business** – The conversation dives into how sophisticated AI tools are being adopted across industries, enabling new operational, business model and customer‑engagement paradigms.
3. **Vision from the past shaping future innovation** – Krishna reflects on how his predictions from the 1990s around emerging tech continue to influence IBM’s strategy today.

### Key Take‑aways for Omnichannel Retail & Supply Chain

For those tracking omnichannel retail and supply chain, this episode surfaces several strategic insights:

- **Integration of AI for real‑time decision‑making**: AI isn’t simply a tool for automation, but increasingly for sensing, forecasting and orchestrating across channels. Businesses that leverage AI suitably can better align inventory, fulfilment and customer experience.
- **Quantum as a long‑horizon enabler**: While quantum isn’t “turnkey” yet, companies positioning themselves now may gain [first‑mover advantage in optimization](https://www.theaienterprise.io/p/quantum-computing-ai?ref=dbbnwa.com), logistics, network design and risk modelling.
- **Open innovation and ecosystem play**: The discussion stresses that platform, partnership and ecosystem strategies matter — a notion that aligns with current retailer/manufacturer/vendor networks evolving around omnichannel.
- **Cultural & strategic readiness**: Technology alone isn’t enough. Krishna’s commentary underlines that vision, talent, data‑minded culture and clarity of purpose are essential for making AI/quantum pay off.

### Why This Matters

As [the retail world becomes ever more interconnected](https://www.dbbnwa.com/articles/agentic-commerce-and-affiliate-marketing-retails-next-shift/) — online, mobile, physical, fulfilment centres, last‑mile, return flows — the technologies discussed here act as foundational enablers. For a place like Bentonville, Arkansas and its vendor ecosystem, understanding how tech frontier moves intersect with scale, operations and supply‑chain complexity is a competitive imperative.

### Episode Info & Where to Listen

- **Podcast:** Smart Talks with IBM – Season 6, Episode 4.
- **Platforms:** Apple Podcasts, iHeartMedia, Spotify and YouTube.